Customer Support Specialist

We are looking for a Customer Support Specialist to deliver exceptional support experiences on behalf of our international clients. You will handle inbound queries via chat, email, and phone, resolve issues efficiently, and represent client brands with professionalism and empathy.

• Handle customer inquiries via live chat, email, and phone with professionalism
• Resolve product, billing, and service issues within defined SLAs
• Document interactions accurately in CRM systems
• Escalate complex issues to appropriate teams with clear context
• Identify patterns in customer feedback and contribute to product improvement discussions
• Maintain CSAT scores above defined benchmarks

• 1–3 years of customer support experience, preferably for international clients
• Excellent written and spoken English communication skills
• Experience with ticketing systems (Zendesk, Freshdesk, Intercom)
• Strong problem-solving and de-escalation skills
• Ability to work in shifts aligned with international time zones
• High attention to detail and data accuracy

• Experience in SaaS, e-commerce, or digital services support
• Familiarity with CRM platforms and support analytics dashboards
• Knowledge of live chat and chatbot platforms

• ₹2.5–5 LPA salary
• Remote work with shift flexibility
• International work experience
• Training and skill development
• Statutory benefits and paid leave according to company policy
• Career growth to Senior Support or Team Lead

1. Application review — we reply within 2–3 working days.
2. Intro call — 30 minutes about you, the role and expectations.
3. Practical assignment — short, role-relevant, never free client work.
4. Team interview — meet your future lead.
5. Offer — typically 2–3 weeks end to end.